LA QUALITÉ D'ACCUEIL / QUALITY OF SERVICE
#2
Amabilité / Courtesy
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
#3
Disponibilité et pertinence des informations données / Availability and relevance of information given
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
#4
Proposition adaptée à vos attentes / Proposal adapted to your expectactions
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
#5
Documentation adaptée à votre demande (tous supports) / Documentation adapted to your needs (all media and supports included)
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
APPRÉCIATION GLOBALE DES SERVICES / OVERALL ASSESSEMENT OF SERVICES
#7
Comment qualifieriez-vous les services proposés par l'Office de Tourisme ? / How would you describe the services offered by the tourist office
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
#8
Quelle note mettriez-vous suite à votre échange avec nos collaborateurs ? / How would you rate your exhange with our staff ?
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
VOS RECOMMANDATIONS / YOUR SUGGESTIONS
#10
Votre hébergement / Your accomodation
#11
Quel âge avez-vous / How old are you?
#12
Recommanderiez-vous notre destination à vos proches ? / Would you recommend Marseille to your friends or family ?
1 = Médiocre et 5 = Excellent / 1= Poor and 5 = Excellent
VOS RECOMMANDATIONS / YOUR SUGGESTIONS
#14
Vos suggestions relatives à l'Office de Tourisme de Marseille / Do you have suggestions to improve our services?
Le questionnaire comporte des erreurs
